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What Our Legal Terms Mean for Your Account

Jaya91 operates under terms designed to be clear and fair — your account access, wallet activity through DANA, OVO, or GoPay, and any use of the platform is governed by these conditions.

Account Eligibility RulesJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet PolicyUser Rights and ObligationsPrivacy and Data Retention
jaya91 What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We collect the data needed to run your account, verify your identity, and process wallet transactions through DANA, OVO, or GoPay. Nothing more. Here is how we handle each area and who you contact when something needs to change.

Data We Hold and Why

We store your registration details, transaction history, and device session data. This is used for account security, fraud checks, and wallet verification — not sold to third parties.

Cookies and Session Tracking

Our site uses cookies to keep you logged in across sessions and to remember your lobby preferences. You can clear cookies via your browser settings; this will log you out on all devices.

Account Security Practices

Logins are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately so we can freeze the account pending review.

Requesting Changes to Your Data

You can request a copy of your stored data, ask for corrections, or submit an account closure request via email. We confirm receipt and process requests in writing for your records.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under these terms, a dispute over an account action, or need to request data held about you, we have direct channels for each. Don't send account-sensitive questions through general chat — use the right path below so your query reaches the right team without delay.

Live Chat Support Open the chat icon from any page on jaya91. Use this for account-access disputes, wallet verification questions, or to flag a terms concern in real time.
Email for Policy Requests Send formal data requests, account closure instructions, or written legal queries to our support email. Responses are handled in order of receipt with written confirmation.
Account Help Centre The help centre on jaya91 covers common policy questions — wallet linking rules, account name matching, and what triggers a review. Check there first for faster resolution.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about how our terms work in practice — account eligibility, data rights, wallet rules, and what happens if something goes wrong.

Account access is available where local law permits. You must be of legal age in your jurisdiction and provide accurate details at registration. We verify identity before processing any withdrawal.

Wallet name matching is a fraud-prevention measure. It confirms the account holder and wallet owner are the same person before we release funds — standard practice for e-wallet withdrawals in Indonesia.

Yes. Send a written request to our support email from your registered address. We confirm receipt and deliver a data summary within the timeframe stated in our privacy policy.

We post the revised terms here with a revision date at the top. Continuing to use your account after that date means you accept the updated conditions. We do not send individual notifications for minor edits.

Email our support team from your registered address with a closure request. We confirm the request in writing, process the closure, and outline the data-retention period that applies under our policy.

Contact us via live chat or email to raise a formal dispute. Describe the action, include your account reference, and our team will review it and respond with the reason for the decision.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.