Reference

Our Terms and Conditions, Straight to the Point

Using jaya91 means you accept what's written here — so take a few minutes to read through. These terms cover your account, how payments work through DANA, OVO, and GoPay, and what we each agree to when you access our platform where local law…

Account RulesDANA, OVO, GoPay PaymentsEligibility by RegionFair Use PolicyUpdates to These Terms

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

What We Commit to Under These Terms

Our commitments under these terms are practical, not just printed. Here is what that means for your account day to day — from how we store your data to how you can request a change.

Account Security

We use SSL encryption across all account and payment pages. Your DANA, OVO, or GoPay transaction data is not stored beyond what verification requires — your wallet PIN never touches our servers.

Data Retention

We keep account data for as long as your account is active and for the period required under applicable regulations. When you close your account, we follow a defined deletion process outlined in our privacy policy.

Cookie Use

We use cookies to keep your session active across page loads and to remember your preferred payment method — so GoPay stays selected when you come back. You can manage cookie settings in your browser at any time.

Requesting Changes

To correct personal data or request account closure, contact support via live chat or email with your account ID. We process verified requests within a reasonable timeframe and confirm completion by email.

How Our Terms Apply to Your Account

jaya91 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and jaya91 from the moment you create an account. They apply to every session, every transaction, and every interaction you have with our platform. Access to our services depends on local law and is available only in eligible regions

1
— if you are unsure whether you qualify, check before you deposit. When you fund your account using DANA, OVO, or GoPay, those transactions are subject to both our payment policy and the individual terms of your chosen wallet provider. We do not override e-wallet rules;
2
we work alongside them. Your account is personal to you — sharing login details or operating multiple accounts breaches these terms and may result in suspension. Any bonus or promotional credit applied to your account also falls under a separate set of conditions shown at the
3
time of the offer. We may update these terms when required, and the updated version takes effect from the date it is published here. Continuing to use your account after an update means you accept the revised terms. Players in Denpasar and across Indonesia should read
4
this section with their local access rules in mind.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Ask Us About These Terms Directly

If a clause is unclear or you want to raise a concern about how these terms apply to your account, our support team can help. Reach us through live chat inside your account, by email, or through our social channels — whichever fits how you move on your phone.

Live Chat Open the chat icon inside your account dashboard. Available for account and terms questions; response times vary by volume, so have your account ID ready.

Email Support Send a detailed query to our support address shown in your account settings. Useful for formal disputes or written confirmation of how a term applies to your situation.

Social Channels Reach us through our official social handles for quick clarifications. We can point you to the right section of these terms or escalate to the right team.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat or email support can give you a direct answer tied to your specific account situation.

The core terms stay the same regardless of which wallet you use. Each e-wallet also has its own provider terms that apply to the transfer itself — both sets apply to your transaction.

Access depends on local law in your current location. Where local law does not permit access, your account may not function. We do not override regional eligibility rules.

We publish the updated version here with the effective date shown. Continuing to use your account after that date means you accept the changes. We recommend checking this page periodically.

No. These terms permit one account per person. Duplicate accounts may be suspended and associated balances reviewed. If you locked yourself out, contact support to recover access to your existing account.

Raise a dispute through live chat or email, quoting your transaction ID and the payment method used — DANA, OVO, or GoPay. Our team reviews the record and responds with a finding.

Each promotion has its own conditions displayed at the point the offer is shown in your account. Those supplement — and in the case of conflicts, override — the general terms on this page.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoPrivacy Policy InfoJaya91 Glossary

Our Terms and Conditions, Straight to the Point

What We Commit to Under These Terms

Account Security

Data Retention

Cookie Use

Requesting Changes

Ask Us About These Terms Directly

Common Questions About Our Terms

01 Do these terms change when I pay with DANA, OVO, or GoPay?

02 Can I use my account if I am outside Indonesia?

03 What happens if jaya91 updates these terms?

04 Am I allowed to hold more than one account?

05 How do I dispute a transaction under these terms?

06 Where can I find the terms that apply to a specific promotion?

Terms & Conditions

Related pages

Related pages